Privacy Policy – Overview
This Privacy Policy outlines how The Final Fold Feast collects, uses, stores, and protects your personal information when you visit or interact with our website or our physical venue in Australia. It applies to guests, function organisers, offline card lounge participants, prospective clients, suppliers, and any other individuals who engage with us online or in person.
By accessing our website at https://thefinalfoldfeast.com/ or by visiting our venue, you acknowledge that your personal information may be handled in accordance with this Privacy Policy and applicable Australian privacy laws.
Information We Collect
We collect information you provide directly, as well as certain data gathered automatically when you use our website or interact with our venue.
Information you provide directly
This may include:
- Contact details such as your name, email address, phone number, and preferred contact method when you submit an enquiry via our Contact Us page or through other communication channels.
- Booking and function information, including date and time preferences, group size, dietary requirements, and any special requests relating to our bistro, cocktails, or Offline card lounge areas.
- Details provided when you request a quote for private functions or special events, or when you communicate with us about hospitality requirements.
- Feedback, testimonials, or responses you choose to share regarding your dining, lounge, or social experience at The Final Fold Feast.
Information collected automatically
When you browse our website, we may automatically collect:
- Technical data such as your IP address, browser type, device type, operating system, and approximate location derived from your IP address.
- Usage data, including the pages you visit (such as our bistro, lounge, cocktails, events, or functions pages), time spent on each page, and referring website or source.
- Analytics information collected through cookies and similar technologies to help us understand how guests interact with our content and navigation.
Use of Personal Data
Your information is primarily used to respond to enquiries, manage bookings and functions, maintain a high standard of hospitality service, and enhance your experience at The Final Fold Feast.
In particular, we may use your personal information to:
- Respond to questions, reservation requests, and general enquiries submitted via our General Inquiries page or other contact channels.
- Process and manage bookings for our bistro, cocktail bar, private offline card lounge, and social function spaces.
- Coordinate menu selections, beverage service, and venue arrangements in connection with your visit or private functions.
- Tailor our service offerings and guest experience across areas like cuisine, cocktails, and lounge ambience based on feedback and usage insights.
- Maintain accurate records for administrative, operational, and legal compliance purposes.
- Improve our website layout, content, and navigation to provide a more seamless and intuitive online experience.
Data Sharing and Disclosure
The Final Fold Feast does not sell, trade, or otherwise transfer your personal data to unrelated third parties, except as required by law or to trusted service partners who support our business operations.
We may share your information in the following circumstances:
- With carefully selected service providers who assist us with website hosting, analytics, reservations management, communication tools, or other operational services necessary to run our venue and digital presence.
- With professional advisers, insurers, or regulatory authorities when reasonably necessary to manage risk, obtain professional advice, or comply with legal obligations.
- Where disclosure is required by applicable law, regulation, court order, or lawful request from a government or regulatory body.
Where we do share personal information with trusted partners, we take steps to ensure that appropriate confidentiality and data protection measures are in place.
Data Security Measures
We implement strong security measures to safeguard your personal details, including encrypted communication and strict internal protocols to prevent unauthorised access.
These measures may include:
- Using secure, encrypted connections (such as HTTPS) where appropriate when you interact with our website.
- Restricting access to personal information to authorised team members and service partners who require it to perform legitimate business functions.
- Applying reasonable technical, physical, and administrative safeguards designed to protect data against accidental loss, misuse, or alteration.
While we take privacy and security seriously, no method of transmission or storage can be guaranteed as fully secure. You acknowledge that you provide information at your own risk, and we encourage you to contact us with any concerns using the details on our Contact Us page.
Third-Party Links
Our site may include links to external websites, such as social platforms, industry partners, or event-related resources. These websites are operated by third parties and are not controlled by The Final Fold Feast.
We are not responsible for the privacy practices, security standards, or content of those external sites. We encourage you to review the privacy policies of any third-party websites you visit before providing personal information.
Retention of Information
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws and regulations.
In practice, this means we may retain certain records:
- For the duration of your active enquiries, bookings, or ongoing relationship with The Final Fold Feast.
- For an additional period where Australian law requires retention for taxation, regulatory, or dispute resolution purposes.
- For limited analytical and operational purposes, in aggregated or de-identified form where reasonably possible.
When personal information is no longer required, we take reasonable steps to securely delete, destroy, or de-identify it.
Your Rights and Choices
You have the right to access, correct, or request deletion of your personal information, and to opt out of certain data uses by contacting us directly.
Subject to applicable law, your rights may include:
- Requesting confirmation as to whether we hold personal information about you and, if so, obtaining access to that information.
- Requesting corrections or updates where your personal information is inaccurate, incomplete, or out of date.
- Requesting deletion of personal information where it is no longer needed for the purposes for which it was collected and where we are not required by law to retain it.
- Opting out of certain uses of your data, such as specific types of direct communications, where applicable.
To exercise any of these rights or to make a privacy-related enquiry, please contact us using the details provided on our Contact Us page. We may need to verify your identity before responding to certain requests.
International Visitors
This website is operated in Australia and is intended primarily for guests visiting or engaging with our physical venue in Australia. International users acknowledge that their data may be processed according to Australian privacy laws, which may differ from the laws in their country of residence.
By using our website or providing personal information from outside Australia, you consent to the transfer, storage, and processing of your information in Australia in accordance with this Privacy Policy and applicable Australian regulations.
Policy Updates
The Final Fold Feast may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Material changes will be communicated via prominent notices on our website, and the updated policy will take effect from the date it is posted.
We encourage you to review this page from time to time to stay informed about how we protect your information.
Contact for Privacy Matters
For any questions or concerns regarding your privacy, this policy, or how your personal information is handled, please reach out directly using the details provided on our Contact Us page.
When contacting us about a privacy matter, please provide sufficient detail for us to understand and respond to your query, including any relevant dates, interactions, or reference numbers related to your visit, function, or enquiry.